TERMS & CONDITIONS FOR A SMOOTH ORDER PROCESS
Deposit and Payment:
A 50% deposit is required to begin orders. Payment in full is expected when the order is complete and before we release the order for shipping. We accept cash, checks, PayPal, and credit cards (MasterCard & Visa). All orders will be paid in full at time of pick up with the exception of accounts on approved 30 days net
Mock-ups and layouts:
Mock-ups and layouts are sent to customers once the order is placed and confirmed.
Typical turnaround time for screen printing is 10 working days from the time that a 50% deposit is collected and art mock-ups are approved with a signature or via email. Some services like embroidery will add to our typical turnaround.
We understand that there are occasions when orders are needed sooner than 5 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Underwraps Advertising Solutions. Rush orders require payment in full to process. We cannot guarantee that we will accommodate all rush orders.
Out of Stocks:
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute product then we should be able to stick to our typical turnaround time unless those products are out-of-stock as well.
All Quotes expire in 30 days. Quotes are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual product received.
Graphic Design Services:
We offer graphic design services at $85/hour, billed in 1 hour increment for the first hour followed by ½ hour increments after the min 1 hour.
Before beginning any graphic design work, the client and the designer will clearly lay out exactly what work is to be done, and how the end product will look.
Once the estimate for graphic design work has been approved by the client, and terms agreed upon, the designer will begin working. The graphic design department can only do the work that you ask for, so please be explicit about the end product you have in mind. When presented with works in progress please state clearly what you like, and what needs to be changed (and how). With each project the client will be allowed two revisions (minor quick fixes such as “move this text slightly” may not count towards these, at the designer’s discretion).
Pantone Color Matching:
Color and pantone matching on textiles, embroidery thread, or promotional product prints is not exact or guaranteed although typically our suppliers are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. You cannot trust the colors in our mock-up to be true when viewed on a monitor or printed page. Using a current Pantone book is the best way to accurately communicate color with us. If you are sensitive about the print color then please verify against a Pantone swatch. We cannot be held responsible for a color verified against the visual mock-up only.
Shipping costs is not included in estimates unless specified. Shipping time is not included in turnaround time.
Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates.
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
Receiving your Order:
We encourage you to check the quantities and quality of the product you receive from us immediately. Underwraps Advertising Solutions cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges.
Terms and prices are subject to change without notice.
**50% deposit required before any work commences
*** Full payment required before any files are sent to the client